COMMUNITY MANAGEMENT
Community Management
Fast responses, real conversations, and consistent engagement that turns followers into customers.
COMMUNITY IS BUILT IN THE COMMENTS
Posting content is half of social media. The other half is what happens after. How quickly you respond to comments. Whether DMs get answered. How you handle a critical review. How you engage with your community's content. This is community management, and it's where most brands fall short.
We provide active, attentive community management across your social platforms. We respond to comments and DMs in your brand voice, within agreed SLAs. We engage proactively with relevant content in your niche. We flag issues before they escalate and loop in your team when needed.
Our service includes comment moderation and responses (Facebook, Instagram, LinkedIn, TikTok), direct message management, review monitoring and responses (Google, Facebook), brand mention tracking, crisis alert protocols, and a monthly engagement report. New followers will never know it's managed externally.
Who it's for
Businesses with active social communities that lack internal bandwidth: restaurants, hospitality brands, e-commerce companies, real estate agencies, and any brand where customer interaction on social is part of the sales journey.
COMMUNITY MANAGEMENT
Fast responses, real conversations, and consistent engagement that turns followers into customers.
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COMMUNITIES WE'VE BUILT
COMMUNITY MANAGEMENT FAQ
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Standard SLA is within 2 hours during business hours (9:00 to 18:00, Monday to Friday) and within 4 hours outside business hours. For clients who need 24/7 coverage, such as hospitality and e-commerce brands, we offer extended coverage agreements.
We have a defined escalation protocol for every client. Minor negative comments are handled directly in your brand voice. Anything that could affect reputation is flagged to your team immediately with a recommended response. We don't delete legitimate criticism. We manage it transparently and professionally.
